Genesys Backend Engineer

we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements. For this business-critical platform, we are looking for a Backend Engineer who combines strong technical expertise with a clear sense of product ownership, with a particular focus on the Genesys CC platform, system integrations, and operational resilience. Your Responsibilities Technical Engineering & Platform Ownership Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys) Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems Taking ownership of the infrastructure’s scalability, high availability, and security Enhancing SIP/VoIP, routing, and integration architectures Ensuring code quality, CI/CD, automated testing, and stable deployments Providing third-level support for critical production incidents Managing end-to-end implementations from design and development through testing to go-live Coordinating closely with external service providers and internal stakeholders Ensuring compliance with regulatory and governance requirements Playing an active role in architecture boards and technical decision-making processes Driving innovation and the continuous evolution of the platform Stakeholder Collaboration & Teamwork Working closely with: Product Owners Architecture teams Operations teams (SRE / Operations) External implementation partners Translating business requirements into effective technical solutions Skills & Experience Technical Skills Hands-on engineering experience in: Contact center solutions, ideally Genesys SIP, VoIP, routing, and omnichannel platforms Strong knowledge of: Backend development, e.g. Java and Spring Boot API design and system integration Database technologies, particularly Oracle Practical experience with: Unix/Linux systems Web servers such as Apache and Tomcat CI/CD pipelines and DevOps practices Solid understanding of: Networking and security, including TLS and encryption High-availability and scaling architectures Personal Competencies Strong sense of ownership and a hands-on mindset Excellent communication and stakeholder management skills Ability to explain complex topics clearly and effectively Strong focus on quality, stability, and delivery Structured, solution-oriented way of working Nice to Have Experience with AI-enabled cloud contact center solutions Knowledge of working in regulated environments, ideally within banking Experience with cloud platforms, preferably GCP Experience with observability, monitoring, and KPI management