[Internship] SAP/4 HANA Operations & Incident Management (F/M)

🚀 We are looking for a motivated intern to support the SAP implementation Procurement team during the post-implementation phase of the S/4 HANA solution. This internship is a great opportunity to learn how business processes, user support, incident management, and continuous improvement work in a large transformation environment. Welcome to the future… to Drive Your Future, our internship program designed so that you are at the center of the experience. If you want to learn, contribute, and grow in a professional, dynamic, and international environment, this program is for you! Duration: 6 months Schedule: 30 hours/week (6 hours/day) Location: Bucharest Working Type: hybrid 🔍 Why choose Drive Your Future? You bring motivation → We offer real, impactful projects. You are curious → We give you access to expertise and people you can learn from. You seek clarity → We provide structure and guidance. You want impact → We involve you in global projects. You think long-term → We offer you a START to your career. 🛠️ What will you do? User Support and Incident Management Provide operational support to end users in using the S/4 HANA system based on existing processes and procedures Monitor daily incidents logged by users or Helpdesk in ServiceNow (SNOW) and/or JIRA, analyze the underlying issues, identify the team responsible and assign / redirect incidents to ensure timely resolution Perform corrective actions according to specific procedures for issues that fall under Procurement support team responsibility Ensure proactive follow-up of incidents until resolution, including feedback provided to end-users Reporting and Analysis Monitor and report incident volumes and response times Collect and consolidate user feedback on issues encountered Analyze incidents and errors by frequency, category and root-cause, to provide clear visibility into patterns and actions needed Collaboration and continuous improvement Participate in incident resolution and review meetings with business teams, project teams and IT Provide insights and feedback on process from the end-user perspective Propose process and / or system optimization to prevent similar incidents in the future Propose updates to training materials to improve user experience What You Will Gain Practical experience in finance and procurement operations within an international environment in a leading international automotive group Structured mentorship and integration within the team Development of analytical and Excel skills, as well as practical process and business knowledge Exposure to real business processes and IT tools (SAP, Service Now, Jira) 🎯 The Profile We Are Looking For Graduate or student, preferably in Business, IT, or related field Knowledge of Excel (pivot table, VLOOKUP, XLOOKUP, formulas Good level English and / or French Analytical mindset, attention to detail Interest in working with data and procurement and financial processes Good communication skills 💛 What we offer? A dedicated mentor who will guide you throughout the program. A flexible schedule adapted to your availability. Internship allowance. Access to our online learning platform for personal and professional development. Networking opportunities and interaction with specialists from various fields. All applications will be considered regardless of race, nationality, ethnicity, color, language, religion, social origin, genetic traits, gender, sexual orientation, age, disability, chronic non-communicable disease, HIV infection, political choice, family status, membership or trade union activity, belonging to a disadvantaged/vulnerable category. #CoolAutoMaker