Jira Service Management Engineer

We are looking for a Jira Service Management Engineer to join our team for a new and exciting project in collaboration with one of our clients that plays a key role in various domains such as aerospace, defense, transportation, and security markets. In this role, you will be responsible for the administration, customization, automation, and continuous improvement of the Jira Service Management (JSM) platform. Working within an Agile Scrum development team, you will design service management solutions, configure workflows and automations, develop integrations, and support DevOps practices and database development to enhance overall service delivery. Responsibilities Configure and maintain Jira Service Management workflows, request types, screens, fields, permissions, SLAs, customer portals, and service catalog components. Design and manage approval workflows, service request routing, and automation rules to improve efficiency. Configure and support solutions using plugins such as ScriptRunner, Groovy, Element Connect, and Refined. Implement request fulfillment automation and integrate AI-assisted tools (e.g., GitHub Copilot, ChatGPT) to boost productivity and automation delivery. Actively participate in Agile Scrum ceremonies (sprint planning, stand-ups, reviews, retrospectives) and deliver sprint commitments. Design, maintain, and optimize PostgreSQL database schemas, SQL queries, and views supporting platform integrations. Build custom reporting and analytics solutions using EasyBI, Power BI, and other BI tools. Perform root cause analysis for workflow failures, optimize processes, and maintain technical documentation and knowledge bases. Support CI/CD pipelines, platform deployments, upgrades, and release activities using Jenkins, Git, and Bitbucket. Requirements Minimum 2–4 years of experience in Jira and Jira Service Management (JSM) administration and workflow configuration. Hands-on experience with Jira automation, ScriptRunner, and Groovy scripting. Solid experience working with SQL and relational databases (PostgreSQL). Proven experience creating reporting solutions using Power BI, EasyBI, or similar tools. Experience working within Agile Scrum development teams. Exposure to DevOps and CI/CD tools such as Jenkins, Git, and Bitbucket. Strong troubleshooting, analytical, and problem-solving skills, with effective communication abilities. Demonstrated ability to leverage AI-assisted tools to improve productivity and automation quality. Solid communication skills and fluent English, both written and spoken. Nice to have Working knowledge of Element Connect and Refined plugins. Scripting experience in Python, PowerShell, or JavaScript. Working knowledge of REST APIs and advanced CI/CD practices. Benefits Attractive salary package according to your experience and seniority bonus; The 13th salary depending on company’s performance; Bonus for internal recommendations; Meal tickets; Private health insurance, including dental services and psychological consultations; Flexible working hours (core-hours system); Access to over 600 sports centers in the 7Card network; Online language courses: English and French; Access to the e-learning platform; Access to technical training programs / workshops, as well as other technical events (both as a participant and as a speaker); Development opportunities through involvement in internship & mentoring programs; Access to soft-skills programs and workshops; Access to various internal events and team-buildings; Access to international opportunities for career development with challenging and exciting projects in a dynamic international working environment; Paid days off offered for involvement in volunteering activities and for bank holidays occasion. Kindly note that only suitable candidates will be contacted. The company has been present in Romania for over sixteen years, with constant growth. Randstad Digital Romania has offices in Sibiu and Bucharest, and works with clients on a vast range of projects across various industries, among which Automotive, Heavy industry, Transportation, Finance, Services, Security & Biometrics, Tourism, Platforms & IoT, Telecom & Mobile and more. At Randstad Digital Romania, we aim to be the specialized global delivery center to support our customers in transforming complex projects into reality, leveraging our expertise to create solutions that improve the customers' experience. How do we really make the difference? It's all about our team! Randstad Digital Romania is founded on the excellence of our engineers and we consider our crew to be our most valuable asset. Our Agile software team consists of over 400 highly skilled specialists spread all over the country. We rely on our talented, determined and creative colleagues for our success. With our talent-first approach, we are committed to providing challenging opportunities and supporting our talents' growth and development. Our culture encourages our people to innovate, challenge, explore and grow! We are dedicated to providing the best features based on our partners' needs, to integrate and manage the right mix of services for a hybrid customized solution. Our goal is to keep the quality of our expertise at a top level and keep our partners' costs in the right balance. Randstad Digital undertakes to protect all personal data entrusted to it. We will ensure that your personal data is processed in a manner that ensures appropriate security and confidentiality. Our privacy policy is available at https://www.randstaddigital.ro/privacy-policy/.