Site Reliability Engineer

This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution. The Opportunity You will be working as part of the Issuing Operations and Monitoring GUI team, focusing on applications with a direct customer interaction, such as carholder portals. The main responsibility of the team is providing services for customers all over the world in the financial processing sector. The goal is to ensure quality and availability of services, according to the customer needs. Our team not only offers you a wide variety of work and technologies, but also the space to develop yourself technically. According to the DevOPS approach, you will be working closely with colleagues from Business, Development and Test departments, inside the context of the squad. You'll also get the chance to work in an extremely international environment, having colleagues all over Europe and India. Day-to-Day Responsibilities Manage and resolve incidents, problems and changes; Quickly and accurately determine impact in case of (high level) incidents, estimate resolution times and establish counter measures; Take part in on-call shift, to provide 24/7 support; Initiate improvement plans and prevention of problems; Support test and development teams; Produce quality improvement plans, business continuity plans, operating instructions. Who We Are Looking For We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: Minimum 4 years of experience in site reliability engineering or in IT support-related roles; Availability for on-call shifts for 24/7 support; Good communication skills, especially in English; Knowledge of Linux (basic – scripting + basic commands), SQL. cloud platforms and networking tools (F5/HaProxy) is appreciated; Kowledge of monitoring/observability stacks and logging practices; Cooperative team player; Conscientious and analytical worker; Perks & Benefits At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: Annual performance bonus Work from home allowance Meal vouchers, gift vouchers on the occasion of Christmas/Easter Holidays Private Medical Care Life Insurance Full access to the “LinkedIn Learning” platform Access to Bookster library and Wellbeing platform 1 free day for your birthday Shape the evolution We are on an exciting journey toward the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. Learn more about life at Worldline at jobs.worldline.com We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.